> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get-hive.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Connection health and disconnecting

> What each connector status means, how to fix a connection that needs reconnecting, and exactly what happens when you disconnect a tool from Hive.

Each connector tile shows its status at a glance. This page explains the statuses, how to get a
connection healthy again, and what disconnecting does.

## Connector statuses

| Status | Meaning | What to do |
| - | - | - |
| **Live** | The connection is working and Hive is reading from it. | Nothing. |
| **Syncing** | You have connected the account, but the provider has not confirmed the connection yet. | Wait a moment; if it persists, reconnect. |
| **Self-healing** | Hive has flagged the connection while it recovers. | Wait; if it persists, reconnect. |
| **Error** | The provider reported a problem with the connection. | Reconnect, or check the account's access in the provider. |
| **Reconnect required** | The account needs its owner to sign in again, for example after Hive assigned an older connection to a member. | Select **Reconnect** on the tile and sign in again. |

A connection counts as live unless the provider reports a credential or authorisation problem.

<Note>
  Hive does not yet show a "last synced" time on connector tiles. To force a fresh read, ask an
  Admin to press **Run loop now** on the Signals or Integrations page.
</Note>

## Fix a connection

<Steps>
  <Step title="Reconnect">
    Select the tile and sign in to the provider again. Reconnecting the same account refreshes
    it rather than adding a new one.
  </Step>

  <Step title="Check access in the provider">
    Make sure the account still exists, still has access to the data, and that an administrator
    on the provider side has not revoked Hive's app.
  </Step>

  <Step title="Check provider-specific settings">
    For PostHog, the region must match your project. For Sage 200, the account needs API access
    and Company Access. See [Connect an app](/integrations/connect-an-app).
  </Step>
</Steps>

If a signal source is having trouble, the Signals **Coverage** tab shows it, so an empty feed is
never mistaken for an all-clear. See [Coverage](/signals/coverage).

## MCP server and webhook status

* **MCP servers** show **Live** when connected, **Authorizing** while OAuth is pending, or an
  error. Resync re-discovers the server's tools. See [MCP servers](/integrations/mcp-servers).
* **Incoming webhooks** show **Awaiting events** until the first signed event arrives, then
  **Receiving**. See [Incoming webhooks](/integrations/incoming-webhooks).
* **Slack and Teams channels** show as active, needing re-authorisation, or disconnected. See
  [Slack and Teams](/integrations/slack-and-teams).

## Disconnect a tool

Open the tile and choose to disconnect. Hive confirms first: "Hive will stop reading from it.
Nothing you have already approved is undone." When a provider has several accounts, the prompt
says all of them are removed and Hive stops reading from every one.

When you disconnect a managed connector:

* Hive deletes the connection and stops reading from the account.
* **Every open signal the account was feeding is dismissed**, and their pending approvals are
  removed, so nothing can act through an account that is gone.
* Actions that already ran are **not** undone. Undo reversible ones from the
  [audit log](/approvals/audit-log) if you need to.
* Each account is revoked separately. If one fails, the others stay connected and you can retry.

Only the member who owns a connection can disconnect it.

For other connection types:

* **MCP server** — its pinned tools and all stored secrets are deleted, and the connection is marked **Disconnected**.
* **Incoming webhook** — delete it; the URL stops accepting events.
* **Channel** — the installation is revoked. For Teams, the app and consent on the Microsoft
  side remain until you remove them there.

<Warning>
  Disconnecting does not delete information Hive already learned from the tool — for example
  facts in the Business Brain or files already indexed. Contact support if you need data removed.
  See [Data protection](/security/data-protection).
</Warning>

## Related

<CardGroup cols={2}>
  <Card title="Troubleshooting" icon="wrench" href="/help/troubleshooting">
    Fixes for common problems.
  </Card>

  <Card title="Accounts and autonomy" icon="sliders" href="/integrations/accounts-and-autonomy">
    Ownership and levels.
  </Card>
</CardGroup>