> ## Documentation Index
> Fetch the complete documentation index at: https://docs.get-hive.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Signal Cases: durable situations with outcomes (pilot)

> Signal Cases turn repeated signals into one durable case with owner, evidence, decision and verified outcome. A pilot, off by default, enabled per workspace.

<Warning>
  **Signal Cases is a pilot.** It is off by default and is enabled per workspace by Hive. If your **Signals** page
  shows the **Attention** and **Coverage** tabs, your workspace uses the standard Signals experience described in
  [Triage signals](/signals/triage-signals), and nothing on this page applies to you yet.
</Warning>

A standard signal is an alert: it appears, you act on it or dismiss it, and it closes. A **Signal Case** is a
durable record of a *situation*. When the same thing is detected again, the case is updated instead of a new
alert being raised. Ownership, comments, decisions and — crucially — the outcome all stay with the case.

The workspace describes itself as: "Durable situations ranked by what needs attention, with evidence and outcomes
kept together."

## Lanes

When the pilot is on, **Signals** shows four lanes instead of Attention and Coverage:

| Lane | Contains |
| - | - |
| **Focus** | Cases that need attention now. |
| **Watching** | Situations Hive is observing that do not yet need a decision. |
| **Handled** | Cases handled by Hive, resolved outside Hive with verified evidence, or closed without verification. |
| **Coverage** | What Hive can and cannot observe, and which sources back each case type. |

Filter the **Focus**, **Watching** and **Handled** lanes with **Assigned to me**, **Needs decision** and **Overdue**. You can move a case between
**Focus** and **Watching** yourself.

## Inside a case

Each case is laid out as a story, from what was observed to what happened:

<Steps>
  <Step title="Facts and evidence">
    Each piece of evidence shows its source, when the event happened, when Hive observed it, how long it is valid,
    and the health of the source at the time. If evidence is missing or redacted, the case says **Evidence
    unavailable** or **Evidence redacted** instead of hiding the gap.
  </Step>

  <Step title="Impact and urgency">
    The estimated stake and deadline, marked **Estimated** or **Verified**.
  </Step>

  <Step title="Recommendation">
    What Hive proposes. When nothing safe can be proposed, it says **No actionable recommendation is available.**
  </Step>

  <Step title="Decision">
    The approval decision, made in the same review panel as standard signals — see
    [Review and approve](/approvals/review-and-approve).
  </Step>

  <Step title="Activity and comments">
    A shared history for the team. Removing a comment's text is permanent, so a comment can only be redacted with a
    reason; the case still records who redacted it and when.
  </Step>

  <Step title="Outcome">
    What actually happened afterwards, and whether it was verified.
  </Step>
</Steps>

## Case lifecycle

| Status | Meaning |
| - | - |
| `watching` | Observed; no decision needed yet. |
| `needs_attention` | A person should look at it. |
| `in_progress` | Work has started. |
| `waiting_for_result` | An action ran; Hive is waiting to see whether it worked. |
| `resolved_verified` | Closed, and the outcome was confirmed from source data. |
| `resolved_unverified` | Closed, but the outcome could not be confirmed. |

Separately, each case tracks whether you have seen it (**unseen**, **seen**, **acknowledged**, **snoozed**,
**cleared**).

## Closing a case with a reason

When you close a case without an action, pick a disposition: **Already handled**, **Duplicate**, **Expected
behavior**, **Not relevant**, **False positive**, **Wrong data**, **Wrong entity**, **Source stale**, **Source
expired** or **Other**. Like dismissal reasons on standard signals, dispositions teach Hive what to raise next.
You can correct a disposition later with **Correct disposition**.

## Verified outcomes

The point of a case is to know whether the action worked. Outcomes move from an estimated opportunity towards
realised value, and an independent verification against the source data is marked **confirmed**, **unconfirmed** or **mismatch**. Cases
that close without that check land in **Handled** as "closed without verification", so the team can tell a proven
result from a hopeful one.

See [Trustworthy signals](/signals/trustworthy-signals) for why verified outcomes matter more than a model's
confidence in itself.

## Related

<CardGroup cols={2}>
  <Card title="Trustworthy signals" icon="shield-check" href="/signals/trustworthy-signals">
    The trust contract behind cases.
  </Card>

  <Card title="Triage signals" icon="list-check" href="/signals/triage-signals">
    The standard Signals experience.
  </Card>
</CardGroup>