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Every new Hive workspace starts with a free trial. This page covers the trial, subscribing, invoices and payment details, and exactly what Hive does if a payment fails.
Billing is managed by Owners and Admins. Other members see a restricted view and are asked to contact an admin when billing needs attention.

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The free trial

A trial cannot be extended. When it ends, Hive shows a full-screen notice:
Your trial has ended — Your data is safe — subscribe to restore access.
Nothing you created during the trial is deleted. Owners and Admins see a Subscribe button; other members are asked to have an admin subscribe. Until a subscription starts, the product is paused except for billing itself.

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Subscribe

1

Open Billing

Go to Settings → Workspace → Billing.
2

Choose seats and layers

Pick seat tiers and quantities (minimum 5 seats) and any Execution or Orchestration layer. See Billing and plans for what each includes.
3

Review the quote

Hive prices your configuration before anything is charged, showing the per-seat prices, discounts and total excluding VAT.
4

Pay through secure checkout

New subscriptions complete in a hosted checkout from Hive’s payment processor, Stripe. Hive never sees or stores your full card number. When you return, you see “Checkout complete — updating your plan…”. If you leave checkout, nothing changes: “Checkout canceled — no changes made.”

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Manage payment details

Update your card or billing details from the Billing page, which opens the payment processor’s secure customer portal. Plan changes themselves are made on Hive’s Billing page, not in the portal, so every change is quoted first.

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Invoices

The Invoices & billing tab lists every invoice with its date, amount, status and a PDF download. Open an invoice to see:
  • its line items;
  • a link to the hosted invoice page;
  • the due date;
  • for an unpaid invoice, the number of payment attempts, the next retry and when the grace period ends.
Enterprise contracts are invoiced monthly against an annual term, on Net-30 terms.

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If a payment fails

Hive gives you time to fix a failed payment before anything is restricted.
1

Past due

The Billing page shows Payment past due with “Update the payment method to keep Hive operating normally.” Hive retries the payment method on file. Everything keeps working.
2

Grace period

You have 7 days to update payment details. The notice shows the date the grace period ends.
3

Restricted

If the grace period ends unpaid, you see Billing actions are restricted: “The payment grace period ended. Update payment details to restore billable actions.” Until payment details are updated, the product is paused apart from billing. The same applies if an invoice is marked uncollectible or a payment dispute is lost.
4

Recovered

As soon as payment succeeds, you see Payment recovered — “Billing is current and restricted actions are available again.”
Keep a second Owner or Admin who can update the card. Past-due notices are shown to people who can manage billing.
Occasionally Hive support needs to check a workspace’s payment records. While that check runs, billing changes are locked and the notice says so, and the rest of the product is paused apart from billing until the check is finished.

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Cancelled subscriptions

If a subscription ends — because you cancelled it or because payment could not be recovered — the workspace shows “Your subscription ended”. As with an expired trial, your data is kept, the product is paused apart from billing, and starting a new plan from the Billing page restores access.

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Frequently asked

No. Your workspace, connections and history are kept. Subscribe to pick up where you left off.
Prices are shown excluding VAT. Any tax due is shown on the checkout and on your invoices.
Seats are not refunded part-way through a cycle. A removed member’s seat is released at the next monthly reset, and re-adding them before then reuses it.
In Hive, billing notices appear on the Billing page and in banners for Owners and Admins. Invoices and receipts are also available from the Invoices & billing tab.

Billing and plans

Seats, credits and layers.

Team and workspace

Members and seats.

Troubleshooting

Fix common access problems.

Get support

Talk to the Hive team.