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Signal Cases is a pilot. It is off by default and is enabled per workspace by Hive. If your Signals page shows the Attention and Coverage tabs, your workspace uses the standard Signals experience described in Triage signals, and nothing on this page applies to you yet.
A standard signal is an alert: it appears, you act on it or dismiss it, and it closes. A Signal Case is a durable record of a situation. When the same thing is detected again, the case is updated instead of a new alert being raised. Ownership, comments, decisions and — crucially — the outcome all stay with the case. The workspace describes itself as: “Durable situations ranked by what needs attention, with evidence and outcomes kept together.”

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Lanes

When the pilot is on, Signals shows four lanes instead of Attention and Coverage: Filter the Focus, Watching and Handled lanes with Assigned to me, Needs decision and Overdue. You can move a case between Focus and Watching yourself.

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Inside a case

Each case is laid out as a story, from what was observed to what happened:
1

Facts and evidence

Each piece of evidence shows its source, when the event happened, when Hive observed it, how long it is valid, and the health of the source at the time. If evidence is missing or redacted, the case says Evidence unavailable or Evidence redacted instead of hiding the gap.
2

Impact and urgency

The estimated stake and deadline, marked Estimated or Verified.
3

Recommendation

What Hive proposes. When nothing safe can be proposed, it says No actionable recommendation is available.
4

Decision

The approval decision, made in the same review panel as standard signals — see Review and approve.
5

Activity and comments

A shared history for the team. Removing a comment’s text is permanent, so a comment can only be redacted with a reason; the case still records who redacted it and when.
6

Outcome

What actually happened afterwards, and whether it was verified.

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Case lifecycle

Separately, each case tracks whether you have seen it (unseen, seen, acknowledged, snoozed, cleared).

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Closing a case with a reason

When you close a case without an action, pick a disposition: Already handled, Duplicate, Expected behavior, Not relevant, False positive, Wrong data, Wrong entity, Source stale, Source expired or Other. Like dismissal reasons on standard signals, dispositions teach Hive what to raise next. You can correct a disposition later with Correct disposition.

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Verified outcomes

The point of a case is to know whether the action worked. Outcomes move from an estimated opportunity towards realised value, and an independent verification against the source data is marked confirmed, unconfirmed or mismatch. Cases that close without that check land in Handled as “closed without verification”, so the team can tell a proven result from a hopeful one. See Trustworthy signals for why verified outcomes matter more than a model’s confidence in itself.

Trustworthy signals

The trust contract behind cases.

Triage signals

The standard Signals experience.