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Customer-facing tools hold the work that quietly slips: a deal stuck in a stage, a ticket nobody picked up, a renewal nobody prepared. Connect them and Hive watches, answers questions and prepares the follow-up for you to approve.
Every action is prepared by Hive and waits for human approval. Deletions are permanent in the provider — Hive flags them as irreversible.

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HubSpot

Connect: OAuth. Hive reads: deals (including search), deal owners and contacts, contacts, companies, tickets, properties and property groups, and pipelines. Actions with approval: update a deal’s stage or details; create or archive a deal; create, update or archive contacts and companies; create a note; create or archive a property; create a property group; create or archive a pipeline; add a pipeline stage. Signals: Deal lifecycle (pilot, off by default). When it is enabled for your workspace, Hive watches deals in your default pipeline — created date, stage and last update — and raises a signal when a deal stalls. Deals in custom pipelines are not watched by this signal yet.

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Salesforce

Connect: OAuth. Hive reads: SOQL and SOSL queries, record detail, field metadata and the current user. Actions with approval: create, update or delete (permanent) contacts, opportunities and tasks.
Salesforce actions are currently configured for Salesforce sandbox orgs. Confirm with Hive support before connecting a production org.

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Zendesk

Connect: OAuth. Hive reads: ticket search, recent tickets, ticket detail, agents and groups. Actions with approval: create a ticket, add a comment, assign, update status, add tags, delete a ticket (permanent). The built-in Ticket Triage workflow template reads new Zendesk tickets every hour, tags each with its urgency and alerts your team to anything urgent. See Workflow templates.

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Intercom

Connect: OAuth. Hive reads: conversation search and detail, admins, teams and contacts. Hive’s Intercom source tracks open conversations — created, priority, state and last update. Actions with approval: reply to, assign, close or reopen a conversation.

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Calendly

Connect: OAuth. Hive reads: your user, event types and scheduled events. Actions with approval: cancel an event; create a single-use scheduling link.

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Connect-only providers

You can connect these today, but Hive does not yet read from them or act in them:
  • Shopify (commerce)
  • Mailchimp (email marketing)
  • LinkedIn Ads (paid)
  • Greenhouse (recruiting)

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Proposal and CRM events from other tools

If your CRM or proposal tool is not listed, send its events to Hive through an incoming webhook. Hive understands proposal.created, proposal.won and client.created natively.

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Ideas

  • “Which HubSpot deals over £20,000 have not moved stage in three weeks?”
  • The Renewal Scout workflow template finds upcoming renewals in HubSpot every Monday and drafts a renewal note for each.
  • Ask Hive to summarise every open Intercom conversation with a customer before a call.

Sales and renewals

How sales teams use Hive.

Customer support

How support teams use Hive.